Frequently Asked Questions

Yes. Approved commercial customers, distributors, educational institutions, government agencies, and qualified OEM accounts may be eligible to purchase using purchase orders.

We also offer credit terms, including NET 15, NET 30, and NET 90 payment options for qualified accounts.

To establish a terms account, customers must first complete a minimum of five successful orders with Lamp Express USA Inc. Credit terms are not available for new accounts and are only extended following our account review and vetting process.

Please contact us for account setup requirements and to discuss eligibility for purchase orders and credit terms.

Lamp Express USA Inc. is a U.S. and German manufacturer and global supplier of UV curing lamps, infrared (IR) heating lamps, xenon lamps, germicidal UV lamps, excimer lamps, metal halide lamps, UV measurement equipment, calibration services, and custom-engineered lighting solutions.

We manufacture UV, IR, and Xenon lamps in both the United States and Germany and support customers across a wide range of curing, printing, coating, electronics, semiconductor, scientific, medical, and industrial applications worldwide.

Lexusa maintains long-standing relationships throughout the UV and specialty lighting industry and works with many of the industry's leading manufacturers and technology providers, including Hamamatsu, Dr. Fischer, Siegfried Theimer GmbH, Primarc UK, Benford UV, Ushio, Hanovia, LCD Lighting / Voltarc, and others.

In addition to manufacturing, Lexusa provides replacement lamps, UV measurement equipment, calibration services, technical support, reverse engineering, custom lamp design, and engineered lighting solutions for OEMs, distributors, equipment manufacturers, and industrial end users worldwide.

Yes. Most in-stock orders placed Monday through Friday (excluding holidays) before 3:00 PM Eastern Time ship the same business day. Orders placed after 3:00 PM Eastern Time typically ship the next business day.

If an item is unavailable, we will contact you with an estimated lead time or backorder status.

Product Availability

We offer a large catalog of products, and not all items are held in our warehouses at all times. Stock may be located in our facilities in Germany, the USA, or sourced through our supplier network depending on the product.

Availability shown on our website reflects our best current information but is not guaranteed until your order has been processed and confirmed. While many orders are fulfilled within our standard timeframe, some items may require additional sourcing time.

If a product is not immediately available for dispatch, we will contact you promptly with an estimated lead time and any available alternatives or options.

A backordered item is temporarily unavailable from our inventory and will ship at a later date or directly from the manufacturer.

We strive to notify customers whenever an item is expected to be delayed by more than two business days.

As soon as your order ships, you will receive a shipment confirmation email containing tracking information and delivery details.

Credit cards are charged only when your order ships. You may see a temporary authorization hold when your order is placed, but this is not an actual charge.

PayPal orders are charged immediately when the order is submitted.

Special-order products require payment in full before the order is processed.

If your order has not yet shipped, you may be able to modify or cancel it by logging into your account or contacting us immediately.

📞 888-539-8847
✉ sales@lexusa.com

Once an order has shipped, please contact us and we will work with you to find the best solution.

Unless specifically requested, we ship complete orders only.

If you require a partial shipment, please contact us before placing your order

Yes. Lexusa ships worldwide daily.

Shipping costs are calculated during checkout. International customers are responsible for any applicable duties, taxes, customs fees, VAT, brokerage fees, or import charges imposed by their country.

No. Import duties, VAT, customs clearance fees, brokerage charges, and other import-related costs are determined by local customs and tax authorities in the destination country.

Lexusa cannot estimate or guarantee these charges. International customers are responsible for all applicable duties, taxes, and customs-related fees.

Please inspect your shipment immediately upon arrival.

If your order was damaged during transit, you must report the damage within 48 hours of delivery. Please email james@lexusa.com or sales@lexusa.com and include your order number, photographs of the damaged item(s), photographs of the packaging, and any visible shipping damage, or call 888-539-8847.

Please note that glass lamp breakage is not covered under product warranty. Customers who decline Shipping Protection / Glass Breakage Coverage during checkout assume full responsibility for any damage that occurs during transit. If Shipping Protection was declined at the time of purchase, Lexusa cannot honor claims for shipping-related glass breakage or transit damage.

Lexusa supports thousands of lamp types used in equipment manufactured by hundreds of OEMs worldwide.

We supply replacement and custom-manufactured lamps for a wide variety of UV curing systems, infrared heating systems, xenon light sources, germicidal UV systems, scientific instruments, semiconductor equipment, printing presses, coating lines, drying systems, and industrial processing equipment.

Our product range includes lamps compatible with equipment from many well-known manufacturers, including Hamamatsu, Dr. Fischer, Siegfried Theimer GmbH, Primarc UK, Benford UV, Ushio, Hanovia, LCD Lighting / Voltarc, and many others.

We also support numerous discontinued, obsolete, and legacy systems for which original replacement lamps may no longer be available.

If you cannot find your lamp on our website, contact us with the lamp markings, equipment model number, OEM part number, dimensions, electrical specifications, or photographs. Our technical team can often identify or manufacture a suitable replacement.

If you are unsure which replacement lamp you need, contact us with the lamp markings, equipment model number, existing part number, or photos of the lamp.

Our technical team can help identify the correct replacement.

Lexusa supplies both original manufacturer products and compatible replacement products depending on the application and customer requirements.

Many lamps are manufactured by Lexusa in our U.S. and German facilities, while others are sourced through established manufacturing relationships within the specialty lighting industry.

All replacement lamps supplied by Lexusa are manufactured to meet the required electrical, dimensional, and performance specifications of the original equipment.

Yes. Supporting legacy, discontinued, and hard-to-source lamps is one of Lexusa's core specialties.

We regularly help customers replace obsolete UV, infrared, xenon, germicidal, excimer, and other specialty lamps where the original manufacturer no longer supplies replacements, lead times are excessive, or part numbers can no longer be identified.

If you cannot identify your lamp, we can often work from available information such as lamp markings, dimensions, photographs, equipment details, or a physical sample. In many cases, a sample lamp allows us to accurately identify and reproduce the original specification.

For customers facing production downtime, we offer rapid manufacturing capabilities with no minimum order quantities and no custom tooling or setup fees for most replacement lamps. Depending on the design and manufacturing requirements:

• Certain UV lamps can be produced in as little as 1–3 business days for emergency situations.
• Linear infrared halogen lamps, including single-tube and twin-tube designs, can often be manufactured in as little as 4 weeks.
• Custom and obsolete lamp replacements are available for both individual lamps and ongoing production requirements.

Whether your OEM lamp is discontinued, out of stock, no longer supported, or simply unavailable within your required timeframe, our team can often provide a compatible replacement solution to help keep your operation running.

Can Lexusa manufacture custom UV, IR, Xenon, or specialty lamps?

Lexusa manufactures UV, IR, and Xenon lamps in Germany and the United States.

Certain specialty products may also be produced through affiliated manufacturing facilities and industry partners. Country of origin information is available upon request.

Yes. Our team can assist with product selection, lamp identification, UV measurement equipment, troubleshooting, replacement parts, and custom-engineered solutions.

Most UV measurement instruments should be calibrated annually to maintain measurement accuracy and traceability.

Regular calibration helps ensure accurate UV intensity and dose measurements, consistent curing performance, and reliable production results.

Typical turnaround time is approximately 14 business days from receipt of the instrument. Turnaround times may vary depending on instrument type and factory workload.

Yes. Eligible instruments can be calibrated regardless of where they were originally purchased.

Lexusa calibrates most UV-Design GmbH®, Lamp Express®, and UV Process Supply® UV measurement instruments, even if they were originally purchased from another supplier or distributor.

Please contact us if you are unsure whether your instrument qualifies for calibration.

Yes. Commercial customers, OEMs, distributors, educational institutions, government agencies, and international customers are welcome to request quotations for products, custom solutions, and large-volume purchases.

Yes, Distributors and dealers can view their pricing by logging into their account. Commercial customers requiring larger quantities are encouraged to contact us directly for a quotation.

Yes.

Lexusa supplies products and services to distributors, OEMs, equipment manufacturers, government agencies, universities, research laboratories, and industrial end users worldwide.

Distributor pricing, OEM programs, and volume purchasing options are available upon request.